Business letter sample 1

Описание

TASK: You work for a company producing office furniture and have received a letter from a customer complaining about the non-delivery of two desks.
Write a letter to the customer:
- apologising for the non-delivery
- giving reason(s) for the delay
- offering compensation.


Dear Customer,

Thank you for the letter dated 10.02.2023. I am writing this letter as a company representative to apologize for the delay in the delivery of the two desks you ordered from our company two weeks ago. We understand that this has caused inconvenience and would like to offer our apologies.
There were several reasons that had a serious impact on the delivery. Firstly, we were facing unexpected fluctuations and an unpredictably high demand for products on the market, and were unable to meet the customers’ needs promptly. Secondly, some of our suppliers experienced stock shortages, which interrupted the manufacturing process. Finally, our production team encountered some unexpected situations that significantly slowed down the delivery time.
We understand the dissatisfaction this situation has caused and would like to offer you tangible compensation. So, our personal proposal is a 25% refund for your current order, in addition to a 25% discount for the next one from our company. We are hoping that this will help relieve the inconvenience caused. Should you have any queries, please feel free to reach out to us.
Once again, our company would like to thank you for your patience and understanding. We look forward to seeing you as a regular customer in the future.

Yours faithfully,
James Carter.
CEO.

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